Refund Policy

It is absolutely important to us that you are completely satisfied with your purchase, which is why we offer a store credit only if the item/s are returned to us within 30 days from the date of purchase, this resolution applies if;  

  • The item does not fit you,  
  • You are not satisfied with the quality,  

Please be advised this resolution is subject to change once it has passed quality control via the returns team at our warehouse provided that:   

  • The item is unworn and in original condition with all the tags still attached  
  • The item has absolutely no marks or stains (including makeup and spray tan)  
  • The item is returned to us within 14 days from delivery date  
  • The item does not have any odour (including deodorant, perfume, body odour or washing powder)  
  • A receipt and proof of purchase is available  

EURO LANKA reserves the right to reject returns beyond the return period limit, or items which are not in the original condition in which they were received. If this is the case, the package will be simply returned back to the customer and any shipping costs involved will not be covered by EURO LANKA.  NEED TO RETURN YOUR ORDER?  DOMESTIC  

  • Drop an email to info@eurolanka.lk with the following details. Order number, product quantity, reason for the return and email registered in www.eurolanka.lk.  
  • We will arrange the courier free of charge in the unlikely event that any items you have ordered from us is damaged or defective, or if the item delivered, is different from what you had ordered.  
  • All returns must be made within 14 days of order date, unless otherwise specified by one of our customer service team members.  
  • Returns will take approximately 5 – 7 business days to process through once received to the returns team at the warehouse.  

 INTERNATIONAL  

  • All return shipping costs are the responsibility of the customer except in cases where the item is confirmed to be faulty by our team.   
  • All returns must be made within 30 days of order date, unless otherwise specified by one of our customer service team members.  
  • International returns are delivered to and processed by an International Facility within 24 hours of being received. This allows us to get you’re the EURO LANKA store credit out to you faster!  

 STORE CREDITS EURO LANKA store credit will be emailed to you in the form of a gift card, which you can use to repurchase another item! Store Credits are valid for 12 months. If there has been a discrepancy in your credit(s) please contact us at info@eurolanka.lk with your order number and a brief explanation for further assistance. 

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